Refund policy

Returns/Exchanges
No returns or exchanges. All sales are final! Unless the wrong item was received.
Any questions or concerns please don't hesitate to contact us at TheNBExperience@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You are responsible for shipping costs on all shipping returns. To start a return, please contact us at TheNBExperience@gmail.com. If your return is accepted, instructions on how and where to send your package will be emailed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at TheNBExperience@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions or concerns about your specific item please don't hesitate to contact us @TheNBExperience@gmail.com 

 

Exchanges
No returns or exchanges. All sales are final! Unless the wrong item was received.

Refunds ( If applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.